Terms and Conditions of Use
General Terms and Conditions of Use and Sale
Consolida ERP System – Key Process S.A. de C.V.
Last updated: July 14, 2025
This document governs the use, contracting, and legal terms of the Consolida ERP system, owned by Key Process S.A. de C.V. By registering, contracting, accessing, or using any of our modules or services, you (hereinafter “the Client” or “the User”) expressly accept these Terms and Conditions, as well as our Privacy Policy.
1. Scope of Service
Consolida ERP is a cloud-based enterprise software (SaaS) focused on business management in areas such as administration, accounting, taxation, sales, and operations.
The service is provided only upon formal contracting and includes the modules detailed in the approved commercial proposal.
Any additional requirement, modification, or development outside the original scope will be treated as an additional request, subject to technical evaluation and a separate quotation.
System updates are included in the monthly subscription, including fiscal updates applicable in the country, provided that no source code modification is required. If source code modification is necessary, an additional cost will apply.
2. Commercial Terms and Payment Conditions
Implementation fees must be paid 100% in advance, unless a special arrangement is agreed in writing and approved by the seller.
Subscriptions are billed in advance (monthly or annually), within the first five days of the month, in United States Dollars (USD).
Payments must be made exclusively to bank accounts in the name of Key Process S.A. de C.V.
The electronic invoice will be issued upon receipt of the bank transfer proof (including amount, transaction number, and sender’s account).
Delayed payment exceeding 30 calendar days from the due date will result in automatic suspension of the service, without prejudice to the right of reactivation or future collection. Reactivation charges may apply and should be verified at the time.
The Client has the right to withdraw from the agreement within 8 calendar days after payment, in accordance with Article 13-A of El Salvador’s Consumer Protection Law.
If the service has already been executed, the company may withhold up to 30% of the total amount paid as administrative fees.
The remaining amount will be refunded within 15 days after receiving a formal withdrawal request via written notice or email.
3. System Licensing and Use
The system is provided under a non-exclusive, non-transferable, and time-limited license.
Each license allows the assignment of up to the number of users specified in the service offer. The Client may adjust or modify the number of users within that range without penalty.
The system is offered exclusively as a cloud service (SaaS). The source code will not be delivered under any circumstances.
Any attempt to misuse, reproduce, modify, or distribute the software without authorization will result in service suspension and legal actions applicable to the specific case, including civil, administrative, or criminal proceedings.
4. Technical Support
Remote technical support is provided according to the contracted service level and limited to the included modules.
Support hours are non-cumulative, unless expressly stated otherwise.
Out-of-scope support may incur additional charges.
The Client is responsible for the security and proper use of credentials, network, and devices.
Key Process is not liable for any attempted security breach on the Client’s equipment.
5. Privacy and Data Use
The Client authorizes Key Process S.A. de C.V. to collect, store, and process their data for technical, legal, and commercial purposes.
The Client has the right to request modification or deletion of their data in accordance with the data protection legislation in force in El Salvador.
The Client agrees to receive communications via email, system notifications, or WhatsApp. Promotional communications can be unsubscribed upon request.
6. Intellectual Property and Confidentiality
All software, designs, source code, structure, documentation, and configurations provided to the client are the exclusive property of Key Process S.A. de C.V., protected under Registration No. 434-2010 of the National Registry Center (CNR).
It is strictly prohibited to copy, modify, clone, resell, decompile, or remove authorship notices.
Both parties agree to maintain the confidentiality of shared information, even after service termination, for a minimum period of five (5) years.
7. Usage Restrictions
The following actions are strictly prohibited:
Sharing credentials without authorization.
Using the system for illegal purposes or outside the scope of the contract.
Tampering with cloud infrastructure.
Transferring access to third parties without prior consent.
Allowing system use without a valid license.
8. Client Rights
Access the system according to the active contract.
Receive technical support as per the contracted plan.
Be informed of relevant changes or updates.
Request a backup or deletion of their information upon service termination.
Receive clear and non-misleading information, and be treated with dignity and confidentiality.
9. Provider Rights
Suspend or revoke system access due to noncompliance or fraud.
Implement technical updates, improvements, or corrections.
Monitor system usage to ensure compliance with contractual terms.
Set limits according to the contracted plan (users, devices, support).
Access usage statistics for internal improvement purposes.
10. Implementation and Delivery
The implementation schedule will be agreed upon by both parties after the initial payment.
The Client must provide the required information in a timely manner. Delays caused by the Client are not the responsibility of the Provider.
Once the service has been delivered, no refunds will be issued under any circumstances.
11. Service Termination
The agreement may be terminated by mutual agreement, breach, or unilateral decision.
The Client may request a backup of their information within three (3) business days following the closure notice.
If no request is made within that period, Key Process S.A. de C.V. will not be responsible for any deleted data.
12. Governing Law and Jurisdiction
This agreement is governed by the laws of the Republic of El Salvador.
Any disputes shall first attempt to be resolved amicably.
If no resolution is reached, the matter will be submitted to the competent courts of the District of San Salvador, Municipality of San Salvador Centro, Department of San Salvador.